Frequently Asked Questions

Your quick guide to MY LIVE — for creators, brands, sellers and ecommerce teams.

Getting Started

Who can use MY LIVE?

Creators, live sellers and brands of any size. If you have products to sell or want creators to sell for you, MY LIVE works for you.

Is it hard to start?

No — creators simply create an account and upload products or join brand catalogs. Brands upload a product feed and set commissions.

Do I need technical experience?

No technical setup required. MY LIVE handles streaming, product tagging, tracking and attribution automatically.

For Creators

How do creators earn money?

You earn commissions on every tracked sale — either from your own products or products from brands you choose to sell.

What can creators sell?

Your own products, or products from brands that list their catalog on MY LIVE. Mix and match freely.

What tools do creators get?

Live shopping tools, multistreaming, shoppable video uploads, product tagging, analytics and turnkey UTM tracking.

How much does it cost?

Creators can check current pricing here: View Pricing →

For Brands & Ecommerce Teams

How do brands list products?

Upload a CSV catalog or link an existing product feed. Products appear instantly for creators to sell.

How do commissions work?

You set the commission per product or per campaign. Creators earn transparently on every tracked sale.

How does tracking work?

Each creator receives UTM links for their shows, clips and products. You also share checkout data to confirm final orders.

Brand pricing?

See the full plans here: View Pricing →

Payments & Attribution

Where do viewers checkout?

Purchases happen directly on the brand’s website. MY LIVE never handles or sees payment data.

How are sales attributed?

Every link includes creator-specific UTM parameters. Brands confirm final sales using shared checkout data.

Does MY LIVE take a cut?

No. Creators and brands agree on commissions. MY LIVE takes 0% of sales.

Multistreaming

Which platforms can I stream to?

Facebook, YouTube, TikTok, Twitch, Instagram (via RTMP) — plus any platform supporting RTMP ingest.

Do I need multiple apps?

No — one dashboard streams to all platforms at once.

Shoppable Video

What are shoppable videos?

Uploaded videos, shorts or replays made interactive with instantly taggable products.

Do videos sell 24/7?

Yes. Shoppable videos act as always-on storefronts generating passive sales through attribution.

Product Uploads & Catalogs

How do I upload products?

Upload a CSV, use your feed URL, or sync from your ecommerce platform.

Can I upload many products?

Yes — thousands of SKUs are supported. Creators can browse and tag them instantly.

Security & Privacy

Is MY LIVE secure?

Yes — your account, streaming connection and data are protected with industry-standard encryption.

Do you store payment information?

No. All payments occur on the brand’s website. MY LIVE never touches or stores payment details.

Account Management

Can I change my plan?

Yes — upgrade or downgrade anytime inside your account settings.

Can I change my email?

Yes — update it anytime in your profile settings.

Still Have Questions?

Contact our team or explore more tips in our Social Commerce Academy.

Contact Us → Visit Academy →